Privacy Policy

1. Information We Collect

InstantCallAI Voice AI collects information necessary to provide our voice AI services for InstantCallAI users:

• • Contact information (name, email, phone number)
• • InstantCallAI account integration data
• • Call recordings and transcripts for AI training and quality assurance
• • Usage analytics and performance metrics
• • Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the collected information to:

• • Provide voice AI services and lead response automation
• • Integrate with your InstantCallAI account and workflows
• • Improve our AI models and service quality
• • Provide customer support and technical assistance
• • Send important service updates and notifications
• • Analyze usage patterns to enhance our services

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• • With InstantCallAI for integration purposes
• • With trusted service providers who assist in our operations
• • When required by law or to protect our legal rights
• • In case of business merger or acquisition (with prior notice)

4. Data Security

We implement industry-standard security measures to protect your information:

• • End-to-end encryption for all voice communications
• • Secure cloud storage with regular backups
• • Access controls and authentication protocols
• • Regular security audits and vulnerability assessments
• • Compliance with SOC 2 Type II standards

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• • Account information: Retained while your account is active
• • Call recordings: Retained for 24 months for quality assurance
• • Analytics data: Aggregated and anonymized after 12 months
• • Legal compliance data: Retained as required by applicable laws

6. Your Rights

You have the right to:

• • Access your personal information
• • Request correction of inaccurate data
• • Request deletion of your data
• • Opt-out of marketing communications
• • Data portability (export your data)
• • Object to processing of your data

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our service integrates with InstantCallAI and other third-party services. Their privacy policies govern how they handle your information when you use their services through our platform.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: