Terms of Service

1. Acceptance of Terms

By accessing and using InstantCallAI Voice AI services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

InstantCallAI Voice AI provides automated voice AI services for InstantCallAI users, including:

• • Automated lead response and qualification
• • Voice AI workforce for home services businesses
• • Integration with InstantCallAI CRM and workflows
• • Call analytics and performance reporting
• • 24/7 automated customer engagement

3. User Accounts and Registration

To use our services, you must:

• • Provide accurate and complete registration information
• • Maintain the security of your account credentials
• • Have a valid InstantCallAI account for integration
• • Be authorized to bind your company to these terms
• • Promptly update account information when changes occur

4. Acceptable Use Policy

You agree not to use our services for:

• • Illegal activities or violations of applicable laws
• • Harassment, spam, or unsolicited communications
• • Impersonation or misrepresentation of identity
• • Interference with service operations or security
• • Reverse engineering or unauthorized access attempts
• • Violating telemarketing regulations (TCPA, Do Not Call)
• • Transmitting malware or malicious code

5. Service Availability and Performance

While we strive for high availability, we cannot guarantee:

• • 100% uptime or uninterrupted service
• • Specific response times for all interactions
• • Compatibility with all third-party services
• • Error-free operation in all circumstances

We provide service level targets and will make commercially reasonable efforts to meet them.

6. Payment Terms

Payment terms for InstantCallAI Voice AI services:

• • Subscription fees are billed monthly in advance
• • Usage-based charges are billed monthly in arrears
• • Payment is due within 30 days of invoice date
• • Late payments may result in service suspension
• • Refunds are provided according to our refund policy
• • Prices may change with 30 days advance notice

7. Data and Privacy

Regarding your data:

• • You retain ownership of your customer data
• • We process data according to our Privacy Policy
• • Call recordings may be used for AI training and quality assurance
• • You're responsible for obtaining necessary consent for recordings
• • Data is stored securely and encrypted in transit and at rest
• • You can request data deletion upon account termination

8. Intellectual Property

InstantCallAI Voice AI and its technology are protected by intellectual property laws. You may not:

• • Copy, modify, or distribute our proprietary technology
• • Reverse engineer our AI models or algorithms
• • Use our trademarks without written permission
• • Create derivative works based on our services

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSTANTCALLAI VOICE AI SHALL NOT BE LIABLE FOR:

• • INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• • LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• • DATA LOSS OR CORRUPTION
• • THIRD-PARTY CLAIMS OR ACTIONS
• • AMOUNTS EXCEEDING FEES PAID IN THE PRECEDING 12 MONTHS

10. Indemnification

You agree to indemnify and hold harmless InstantCallAI Voice AI from claims arising from:

• • Your use of our services
• • Violation of these terms
• • Infringement of third-party rights
• • Your customer data or business practices
• • Regulatory violations related to your use of our services

11. Termination

Either party may terminate this agreement:

• • With 30 days written notice for convenience
• • Immediately for material breach of terms
• • Immediately for non-payment after notice period
• • Upon insolvency or bankruptcy of either party

Upon termination, you will lose access to services and data may be deleted according to our retention policy.

12. Compliance and Regulations

You are responsible for compliance with applicable laws and regulations, including:

• • Telephone Consumer Protection Act (TCPA)
• • Do Not Call Registry requirements
• • State and federal privacy laws
• • Recording consent requirements
• • Industry-specific regulations

13. Modifications

We may modify these terms at any time. Material changes will be communicated via email or service notifications. Continued use of services after changes constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by the laws of [Your State/Country]. Any disputes will be resolved through binding arbitration in [Your Jurisdiction].

15. Contact Information

For questions about these terms, contact us: